This tutorial covers all aspects of managing a SlapOS network. It will show how tickets can be used to handle incident tickets or questions from system users and how to setup RSS feeds for incoming tickets.
SlapOS is using promises and tickets to manage network performance. Promises monitor the status of computers and instantiated services. Whenever a Promise fails (eg a computer is not responding for a certain amount of time) a new ticket is created. Thus managing a network means handling tickets and investigating why the ticket had been created.
Note that for adding messages and creating tickets by hand, it is required to be logged in as a regular SlapOS user. It is not possible to work with tickets as a superuser.
Whenever a promise fails and a ticket is created, it is visible on the landing page map and table.
Click Tickets on the side menu and open the ticket list. Then select a ticket.
The ticket will display information that could be gathered. It is possible to add messages to ticket to keep track of follow-up actions. To add a message, click Add in the subheader.
Add a message and once you are done, click Proceed
The ticket always displays the complete message history.
This way it is easy to follow-up and monitor the ongoing status of a ticket.
To manually add a ticket, in the Tickets list, click Add.
Fill out the form and make sure to select a
Ticket-Type. Click Proceed when you are finished.
This will save the ticket.
Tickets generated automatically or manually (Add Ticket) on a specific computer will be visible in the global list of tickets and on the computer.
You can use the RSS link on the SlapOS Dashboard to get an RSS link.
Copy the Rss Link.
Load the RSS link on your RSS reader.
Load the RSS link on an external device/smartphone.
Selecting RSS Link on a computer will limit the RSS feed to a computer only.
Selecting RSS Link on an instance will limit the RSS feed to this instance only.