SlapOS is using promises and tickets to manage network performance. Promises
monitor the status of computers and instantiated services. Whenever a Promise
fails (eg a computer is not responding for a certain amount of time) a new
ticket is created. Thus managing a network means handling tickets and investigating
why the ticket had been created.
Note that for
adding messages and creating tickets by hand, it is required to be logged in
as a regular SlapOS user. It is not possible to work with tickets as a superuser.